Refund policy

All returns must be pre-authorized by AromaTools, and a Return Merchandise Authorization (RMA) number must be obtained from AromaTools and included with any return. Call us at 1-866-728-0070 or email us at service@aromatools.com to obtain an RMA number. This number must accompany any return for a full refund to be issued. If a package is returned without an RMA number, the customer will be responsible for any shipping charges and fees associated with this return. These charges will be deducted from the eligible refund.

Any products that were received from AromaTools in a damaged or defective state must be reported within 10 days of receipt. AromaTools will replace a product that was received damaged or defective and reported within 10 days with an exact product replacement only.

Items in new condition may be returned to AromaTools within 30 days of receipt for a refund of the purchase price. The purchase price will be credited only to the customer’s card originally used for the purchase. No refunds will be issued for any outdated, used, or damaged items except for items that were received damaged and reported within 10 days of receipt. No refunds will be issued for shipping charges paid at the time of purchase. Additionally, the customer is responsible to pay any and all shipping charges associated with returning items to AromaTools.

No refunds, exchanges, or returns will be given for any type of empty product container or lid purchased after March 9, 2020.