AROMATOOLS® SHIPPING TERMS AND POLICIES AS OF MAY 2020
**Due to the COVID-19 pandemic all postage and freight carriers are currently facing challenges and your order may be delayed.**
When Will Your Order Ship?
We will make every effort to ship your order as quickly as possible. However, due to the high volume of orders, it is not possible for us to guarantee same-day shipping. Most orders are shipped within 5–7 business days. UPS expedited orders are shipped the next business day. UPS standard orders are shipped Monday, Wednesday, and Friday in a consolidated shipment through Vancouver to ensure faster customs clearance.
Estimated shipping times do NOT include the day the order ships from our warehouse. See UPS map for estimated times in transit. Allow additional shipping time for extended areas.
UPS does NOT include Saturday, Sunday, or holidays as shipping days.
If you require expedited shipping, you must place your order Monday–Friday BEFORE NOON, Mountain Time, Monday–Friday, and contact us by telephone to make special arrangements. Expedited shipping will generally cost more than standard shipping.
Changes to Orders
Please make sure your order is complete and accurate before submitting. We cannot add to or delete items from your order. If you want to make a change, your existing order will have to be cancelled and a new order will have to be placed.
If you have a large or heavy order going a long distance, the calculated shipping cost may be inaccurate. Call us for an exact shipping quote. 1-866-728-0070.
UPS will deliver only to a physical address, so do not provide a P.O. Box as your shipping address.
Note on Free Shipping Specials
During free shipping promotions, orders shipped free of charge will be sent through a carrier of our choice. Because of high order volume, our in-house processing time may also take longer. Please check promotion details for processing time frames, and remember to allow for shipping time after processing time.
Estimated UPS Shipping Time Frames* Note: Again, UPS cannot deliver to a P.O. Box. You must provide a physical address.
* Estimated shipping time does NOT include the day the order is fulfilled and leaves our warehouse.
Standard: 4-6 business days after the order ships.
Worldwide Expedited: 2-4 business days after the order ships.
Worldwide Express: 1-2 business days after the order ships.
International Shipping Rates
Please note that duties and taxes may apply to orders shipped internationally. We recommend that our international customers understand their country’s applicable fees before ordering.
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